Rất tốt bởi Tran The Vinh

5921rating
Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Vũng Tàu
Ăn sáng miễn phí Wifi miễn phí Hồ bơi Bãi biển riêng
9 /10
228 đánh giá

228 khách hàng đã đánh giá khách sạn này


Tran The Vinh 24/02/2020
Rất tốt
"Tôi hài lòng với chuyến đi ở Melia Hồ Tràm Beach Resort về phòng nghỉ, nhân viên và tất cả tiện nghi ở đây đều khá tốt."
Nhân Viên
Phòng
Sạch Sẽ
Vị Trí
Đáng Tiền
Đồ Ăn
10/10

  Trả lời
Ms Phạm Thanh Vân 21/02/2020
Tốt
"Melia Hồ Tràm Beach Resort có phòng nghỉ sạch sẽ nhưng máy điều hòa không được lạnh có gọi báo lễ tân nhưng gọi nhiều lần không ai nhấc máy hết, nên cải thiện lại việc hỗ trợ khách hàng nhanh chóng hơn, các tiện ích còn lại khá ổn. "
Nhân Viên
Phòng
Sạch Sẽ
Vị Trí
Đáng Tiền
Đồ Ăn
8/10

  Trả lời
Đoàn Nguyễn Đoan Nghi 20/02/2020
Tốt
"Phòng Melia Hồ Tràm Beach Resort sạch, đẹp, không gian thoáng đãng. Tuy nhiên, đồ ăn sáng ít và lặp đi lặp lại, không đổi món nên nếu ở 2 hay 3 ngày sẽ ăn lại thực đơn buffet giống ngày hôm trước."
Nhân Viên
Phòng
Sạch Sẽ
Vị Trí
Đáng Tiền
Đồ Ăn
8/10

  Trả lời
Mr Truong The Phong 19/02/2020
Rất tốt
"Melia Hồ Tràm Beach Resort về nhân viên, phòng nghỉ và các tiện ích dịch vụ hỗ trợ khách khá ổn, tôi hài lòng với kỳ nghỉ lần này."
Nhân Viên
Phòng
Sạch Sẽ
Vị Trí
Đáng Tiền
Đồ Ăn
10/10

  Trả lời
Ms Phan Hồ Thanh Trúc 18/02/2020
Rất tốt
"Amid the "crisis" of the Corona virus outbreak after Lunar New Year, looking for a place to relax is much more of a challenge than usual since air travel to other cities with beaches within VN should also be restricted. After doing some research over a night or two, we made our decision to go to this resort which is about 2.5 hours from Ho Chi Minh city (it takes only 2-hour drive if you depart from the resort's pick-up point at 74 Nguyen Co Thach in Sala Residential Area, District 2). There are many positives of staying in this Melia Hồ Tràm Beach Resort: 1. Services: This must be the first to be mentioned. The staff were welcoming and accommodating especially those working in Recreation Team. Words fail to express my appreciation for the team, one of them named The. To cut the long story short: As I was swimming and playing with my family on the floating lounge in the pool at about 8am, my curb chain bracelet dropped. It was not until after I finished showering in my room at about 10.30am that I realized the bracelet was no longer on my wrist. To my panic, I ran all the way from my room to the pool, hoping it dropped somewhere on the edge of the pool or on the way from the pool to the restaurant so I could still find it but I was so sad I couldn't. However, because of the sentimental value I attached to this 19-year-old gift my late grandma gave me on my birthday when I was only 13, I was determined to try one more time by asking the lifeguards at the pool for help. At the first attempt, one of them swam around the pool but couldn't find. However, as I was in a hurry to make my way to the shuttle bus waiting for me at 11am, I told them I could not wait anymore for the 2nd attempt. So I sent them the photo of my bracelet and phone number so that in case they find it, they can call me. After the shuttle bus departed for about 15 to 20 minutes, I received a phone call, telling me they already found it in the pool. But as I was already on the bus, I started to wonder how and when I could get my bracelet back. Once again, the staff members went above and beyond to satisfy me by ensuring me that their driver will bring it back to HCMC for me the following day. I only need to go to the pickup point to collect it. And here it is - my precious bracelet has eventually come back to me! This is definitely the kind of service that only 5-star resort with passionate team members offers. Kudos to all of you, especially The and his men. 2. Facilities: - The highlight of the resort is crystal clear swimming pool with its water being tested on a daily basis (I guarantee this because I witnessed their employees checking the chemical levels in the pool every day during my stay). There’s never a shortage of beach towel – the thickest of all I’ve ever tried. The moment you put it on, you feel warm and comfortable right away (the same for the room towels). - Another thing is their beach area. Thanks for using their tractor-pulled beach cleaner (which is not a common practice in VN), it is free of trash with very few shells. There should be no concern about being cut by sea shells when you take a stroll along. - Besides, for those who can’t go without a day at a gym, you can go there to work out every morning. It is equipped with some basic machines, towels and available hand sanitizer for use. - As for the food and beverage at the restaurant where we had breakfast (Sasa), what sets it apart from other hotels/ resorts is the coffee counter where you can order from latte, cappuccino (even with some latte art on it), espresso, macchiato to VNese styled ones like condensed milk coffee and black coffee. Those Italian styled ones are only made on request, and of course you can order as much as you desire. Another highlight is the wide range of cheese (goat cheese – my favorite, Brie, Bleu d’Auvergne to name but a few) and Spanish breakfast counter with some Iberian ham and other traditional dishes. There’s still room for improvement though: 1. The food should be labeled properly. It is too confusing to distinguish the different types of sauces for salad, not to mention the fact that the sauces should be put close to the vegetables for easier use. Though the lettuce is fresh and nice, it should be cut smaller. 2. The pool bar should have the price quoted for each and every cocktail/ drink. 3. Since the coffee capsules are not that pricey, they should come for free (2 complimentary capsules are enough for 2 occupants) 4. There should be more shuttle buses going to and from the resort. As of now, there is only one at 2pm from HCMC on weekdays and an extra 8pm trip on weekends. Should there be more trips, it’ll be more competitive compared to its counterpart in Ho Tram area. 5. A water dispenser or some jugs of water should be placed at the reception hall so people can refill if necessary after finishing their welcome drink (which is also just plain water). Again, this comes at a low cost but adds more value to the service."
Nhân Viên
Phòng
Sạch Sẽ
Vị Trí
Đáng Tiền
Đồ Ăn
10/10

  Trả lời